Get Flexible Support Control for your Company

We offer flexible, specific and cost effective IT support solutions.

Egg.support Platform

Egg.support is a SaaS platform offer you a technical support with better coverage & flexibility.

Help you without unnessary questions

We understand you need help when you contact us. We will only ask the necessary questions only.

Workaround is provided if no direct solution

Sometimes there is not direct solution to the problem. We will provide workaround to your problem.

Technical Skills

There are many different technoloies are covered including common opensources and database software, popular cloud platforms, applications and other technologies. Lets us know if any technology you need and you don't see here.

Open Source Software

linux
redis
springboot
More

Database Systems

Oracle Database Systems
MySQL Database
Microsoft SQL Server
More

Cloud Platform

Microsoft Azure
Amazon Web Services
Alicloud
More

Lets us know if anything you need

Other services that you might be interested

We have provided consulting, design, coding, testing, and support services to our customers across various technologies and applications. While we cannot exhaustively list all of our services, please inform us if there is anything specific you are interested in.

About Us

Who Are We

We are a spin-off team from Team-c, a systems integrator that has been offering consulting, development, and support services to customers for critical applications.

A Better Way to Support

The core support team consists of consultants who have been helping customers design, develop, and support their platforms. We are experts in troubleshooting, with experience gained from facing daily incidents. We know the precise questions to ask and the exact problems to resolve.

Below is some of the customers that the core team work with for the projects.

Process

The process how a support request is handled

This is the brief description how a support request is handled.

Step 1
Understand the request and communicate with you

The support request can be created in the support portal. Our support engineer will talk to you to collect if any information is required.
Step 2
Diagnostic and Findings

Our support engineer will start the diagnostic right away and discuss with you our findings.
Step 3
Resolution

A resolution will be provided with proper explanation and instruction. There is no token is consumed if there is no solution to the incident.
Step 4
Follow Up

Our support engineer will follow up the case and provide additional information is required. A token will be consumed and you can always check your balance.

Options

Chat with us for Details

We have some recommended options for you, but we can also customize a solution that best fits your needs.

No credit card required

Easy to manage by number of tokens

Cancel anytime

Stater

12 tokens/year

Shared Agents
Multichannels Support
7 x 24 Coverage

Advanced

50 tokens/year

Shared Agents
Multichannels Support
7 x 24 Coverage

Premium

100 tokens/year

Dedicated Agents
Multichannels Support
7 x 24 Coverage

FAQ

Frequently Asked Questions

1. How do I launch the support service?

Once you sign up for our service, we will schedule a discussion with you to better understand your environment and specific needs. During this conversation, we will ask questions to gather information about your systems and requirements, and we will assign agents with expertise in the relevant areas. We will also provide you with guidance on how to open a support ticket, and walk you through how we will follow up on your cases. Our goal is to ensure that you have a seamless experience with our support team and receive the assistance you need to meet your business goals.

2. How do I cancel the support service?

Once you submit your request, we will respond within 24 hours to better understand the situation and determine the appropriate course of action. Depending on the circumstances, we will work with you to identify any possible solutions or alternatives to meet your needs. If we are unable to find a suitable solution, we will cancel the service for you. Our goal is to ensure that you are satisfied with our service and that we are meeting your expectations.

3. What if I can't find the technology that I need here?

To contact us, simply send an email to hi@egg.support, and we will respond within 24 hours to address your inquiry. Whether you have questions about our services, need technical support, or have any other concerns, our team is here to assist you.